Reservation Agent
Posted on :
05-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
2 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
05-04-2024
Job Description
Req ID : 2692297
- Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
- Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
- Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
- Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
- Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
- Record and manage bookings that failed to arrive (No Show).
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
- Process and confirm guest room reservations made by clients.
Employment Type
Full Time
Department / Functional Area
Key Skills
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