Reservation Agent
Reservation Agent
Posted on :
25-09-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
2 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
25-09-2022
Job Description
Req ID : 1572753
- Convert, quickly, inquiries into contracted business
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
- To maintain high level of guest telephone contact skills while promoting the hotel restaurants, spa and facilities through good selling and communication skills.
- To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
- To be fully conversant with all market segment and rate plans, together with special rates and packages.
- To maximise room revenues, and create additional revenue, by utilising effective Upselling techniques.
- To liaise daily with the Reservations and Revenue Manager regarding business on the books and the strategy for the day.
- To deal with telephone, emails, faxes, correspondence checking (VIP’s, regular guest …), group allocations, and to respond to guest requests on a daily basis.
- To handle customer queries and complaints relating to the Reservations Department.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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