Maintained knowledge of the property, special events on and near, respond to guests' requests, complaints or inquires courteously and promptly.
Prepared shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
Processed all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identified guest reservation needs and determine appropriate room types.
Processed all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identified guest reservation needs and determine appropriate room type.
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