Remote Technical Support Representative

Job Description:

We are searching for Remote Technical Support Representatives to join our client's team on a 2-year contract.

This resource will be monitoring incidents that come in throughout the daytime shift and working through the non-critical issues during their overnight shift. The majority of these tickets revolve around printer and printer infrastructure. The ideal candidate LOVES troubleshooting and getting to the root cause of an issue, and someone who considers themselves very solution oriented. There is no step-by-step guide in how to always resolve these incidents, and there isn't a ton of extra support on the night shift.

• Other tasks will involve troubleshooting on the Pharos printer application, and working with the WebJet Admin team to create something that they can then push out to the printers to configure the devices.
• There will also be a variety of miscellaneous tasks when there aren't critical issue to resolve. For example, there will be a project this year that will require the team to build 40 new servers. This will include logging into the servers, looking at their logs, and getting to the root cause of why a certain print job is taking 10+ minutes.