Recruitment Agency Supervisor

Key Responsibilities:

• Team Leadership:
  • Recruit, train, and manage a high-performing team of agents.
  • Provide ongoing coaching, support, and performance feedback to ensure individual and team success.
• Sales Strategy:
  • Develop and implement effective sales strategies to achieve revenue and growth targets.
  • Monitor market trends, competitor activities, and customer preferences to identify opportunities for improvement.
• Agency Development:
  • Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
  • Conduct regular performance reviews and implement development plans for team members.
• Client Relationship Management:
  • Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
  • Resolve escalated client issues in a timely and effective manner.
• Compliance and Operations:
  • Ensure adherence to company policies, procedures, and regulatory requirements.
  • Collaborate with other departments to streamline operations and enhance overall efficiency.
• Reporting and Analysis:
  • Prepare regular reports on team performance, sales metrics, and key performance indicators.
  • Analyze data to identify trends, areas for improvement, and opportunities for growth.
    
    

Qualifications:

• Bachelors degree in HR or Business Administration.
• Proven work experience in a leadership role within the Recruitment and Staffing industry.
• Strong understanding of sales principles, customer service, and business development.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced and dynamic work environment.
  
  

Skills:

Customer Service

Recruitment Operation