QC Manager

Candidate Responsibilities will include:

Do monthly performance appraisals of support function and supervisory level staff within Housekeeping departments

Assess efficiency of department workflow and amend if

Assess compliance to standards and do on-the-job guidance /training to address performance gaps and highlight any non-compliance and monitor the resolution

Ensure that a monthly stock take is conducted

Ensure that all daily procedures , deliveries and related administration is adhere to

Check that linen is condemn and recorded every month

Spot check rooms daily and ensure hotel standards are maintained

Encourage and maintain effective communication and staff relations within the housekeeping department to ensure effective employee relations

To ensure that official records are kept of all guest / staff related issues by way of the prompt response system

Ensure 5 star service is provided to all guests

Monitor workplace policies, rules and procedures

Perform other duties as and when required

Requirements

Candidate Minimum Requirements:

Education:

Matric or equivalent

A recognised Hotel School Qualification

Experience:

At least 4 - 5 years experience in a 5 Star Hotel environment in a similar position

At least 3-5 year staff management experience whilst in a senior capacity

Skills and Knowledge:

Experience and knowledgeable of disciplinary practices in the workplace

Excellent communication and interpersonal skills

Excellent verbal and written English communication skills

Strong administration / organisational