Product Information Manager

ob Description:

1. Overview

The Product Information Manager role is accountable for maintaining and managing the Product

Information in PIM system. His/her responsibility is to maintain content quality to format review edit

and upload product content/Media into the Product Information Management and Digital Assets

Management Systems. This data is consumed and connected to DL consumerfacing websites B2B/B2C

ecommerce applications etc. He/she will work closely with key product information stakeholders

including Digital Marketing eCommerce Team and Commercial Team to ensure product information

consistency online and offline.

2. Essential Duties and Responsibilities

Acquiring and maintaining product data.

Performing data loads and mass data updates.

Managing the Brand Catalogs and ensuring data accuracy and completion.

Supporting and training the stakeholders and local users on the systems.

Working with local markets to ensure that translations are completed within the required

timeframe and to a high standard.

Providing reports and templates to assist with ongoing data management.

Working with IT on enhancements and bugs.

Serve as a functional advisor and problem solver to stakeholders to assist them in optimizing

their use of the product suite.

Perform monitoring tuning and troubleshooting.

Perform system refresh product copy product export/import and new product setup.

Perform daily health check which includes checking product information status system logs and

database logs for any issues.

Primary responsibilities are leading peers in various markets in the integration and

implementation of incoming and outgoing data feeds data governance and system

administration.

Other functions include analysis of requirements and issues and working with team members

and stakeholders to complete requests.

Communicate with technical and nontechnical users: business stakeholders suppliers

developers end users and Project Managers.

Keep up to date on current and road mapped PIM features functionality and terminology.

Provide support training and education for onboard new users and all functional areas as

needed Upload images into DAM (Digital Assets Management) system with correct settings and current

metadata standards to maintain system search standards

Verify all visual assets and data are synced and available in PIM DAM and CMS systems.

Technical troubleshooting between systems relating to role

Requirements

3. Qualifications

Education & Experience

Bachelor s degree

At least 2 years of experience in ecommerce or PIM systems.

Proficiency in acquiring organizing cleansing and manipulating large amounts of data.

Technical knowledge required; development skills not needed

Strong Microsoft Skills an expert in Excel specifically.

Highly organized process focused desire for continuous improvement

Exceptional organizational skills and keen attention to details.

Exceptional spelling grammar and attention to detail

Must perform under deadlines and multiple pressures.

Ability to multitask and reprioritize in a dynamic environment.

Excellent verbal and written communications skills.

Excellent presentation organizational and planning skills.

Strong analytic and problemsolving skills are required PRODUCT INFORMATION DATA

MANAGEMENT & COMPLIANCE

Accurately create and maintain item attributes in both the item master as well as other systems

Support efforts to onboard new customers suppliers and brands

Maintain documentation to support new items as well as item updates

Responsible for institutionalization of associated processes to ensure high level of service to

each operational area

Troubleshoot system and item concerns and provide accurate issue resolution

Provide additional training and education for all functional areas as needed

Assist in testing of existing or new system functionality

College degree or equivalent work experience preferred

Must have a high level of integrity and energy

Must have the ability to effectively communicate with a wide variety of internal and external

customers and suppliers

PC proficient in Windows based software programs (MS Office)

Excellent verbal written presentation people and diplomacy skills are required

Strong analytical and problemsolving skills are required

Ability to work independently and as part of a team.