Process Engineer

Start 2023 by supercharging your IT Career trajectory by working at one of San Fernando Valleys premier IT Managed Services Provider!

We are seeking a full-time Help Desk Engineer II professional to work a hybrid schedule, remotely as well as onsite at our clients locations throughout the Greater Los Angeles, Ventura and Orange County areas.

Our company provides Managed IT Services for businesses of all types and sizes located throughout the US that still fosters a family-like company culture. Our customers cover a wide range of industries. Although this is a hybrid/remote opportunity, the ideal candidate will reside within a reasonable commuting distance from home office in Chatsworth, as position requires working not only remotely, but occasional visits to clients.

Our next Help Desk Engineer II should be a dual threat with a strong technical prowess and mid/high-level knowledge of windows servers and network routers & switches, and a balance between technical and consultative skills.

Requirements

Your daily responsibilities will include:

• Processing and completing eligible Desktop, Server, and Network repair tickets
  
• Troubleshooting, configuration, and deployment of Windows 2016-2019
  
• Performing proactive and scheduled maintenance on client computer systems
  
• Management of monitoring systems and alerts, as well as ongoing refinement of alert thresholds
  
• MS Office 365 environments with domain synchronization and migrations including Exchange and SharePoint Online
  
• VMware Hyper-V virtualization infrastructure build-out experience
  
• Management of client Windows Server environments including Active Directory high-level management and Group Policy
  
• Azure AD and Intune experience
  
• Implementation and management of client firewalls and network routing including Cisco Meraki, SonicWALL, and Cisco
  
• Management of client layer 2/3 HPE, Aruba, Cisco, Cisco Meraki, and Ubiquiti managed network switches (adding and removing VLANs, configuring ports, documenting all changes)
  
• Active Directory: Expert or high level not only reset password/create users
  
• Group Policy objects: Create, troubleshoot, modify
  
• Remote Management and Monitoring (RMM) Systems: N-able, Datto, ConnectWise, Kaseya
  
• Ticketing Systems: ConnectWise Manage, Autotask
  
• Documentation Platform: IT Glue, Hudu, Passportal
  
• Backup Software and BDR appliances: Troubleshooting configuration, deployment
  

Benefits