PhoneSwitchboard Operator

Key Responsibilities

• Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging.
• Take ownership of each call, respond to requests and answer questions while providing exceptional service.
• Handle and distribute faxes, voice messages and written messages for internal and external guests.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through our amenities and services.
• Promote our loyalty program.
  

Qualifications

• Service focused personality is essential and previous experience working in a guest-service position is preferred
• Computer savvy and working proficiency with Microsoft Office applications preferred
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Ability to work well under pressure in a fast paced environment
• Must hold valid authorization to work in the USA
• Availability to work evenings, weekends, and holidays