Order Handling Specialist
Posted on :
07-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2696380
- Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process
- Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
- Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery and Net Promoter Score (NPS)
- Processing orders by coordinating with sales, product marketing, logistics and other internal teams to ensure that customers receive accurate and timely delivery of products
- Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues
- Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
- Supporting the sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
- Implementing and maintaining customer support processes and sharing functional best practices and lessons learned across the organization
Employment Type
Full Time
Department / Functional Area
Key Skills
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