Ops Supervisor
Ops Supervisor
Posted on :
14-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2277867
- Support daily management of department duties.
- Deputize for the Shift Manager as required.
- Ensure Start/End of shift tasks are executed by your team ensuring that paperwork is accurately and fully completed.
- Ensure your team executes tasks in accordance with Standard Operating Procedures (SOPs.)
- Assign work to staff as required to support the workflow and daily metrics.
- Support the Shift Manager by ensuring there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
- Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.
- Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.
- Assist the Shift Manager with tracking, trending and reporting of departmental metrics.
- Assist the Shift Manager in analyzing and understanding the reasons behind success and failure in meeting departmental and Station goals.
- Tracking and reporting of hours and schedules for staff.
- Review and update SOPs and metrics as required.
- Follow up and solve process-related area issues as required.
- Improve flow of product through the area.
- Ensure vehicle and equipment defect reporting is completed to a high standard.
- Manage customer service escalations and interface with driver and Delivery stations where necessary.
- Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
Employment Type
Full Time
Department / Functional Area
Key Skills
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