Operations Manager

• Manage and coordinate e-commerce operations, including order processing, inventory management, and logistics.
• Manage the ordering of general stock and custom orders
• Develop and implement process improvements to increase efficiency and reduce costs.
• Monitor and analyze key operational metrics, identifying areas for improvement and implementing corrective actions.
• Coordinate with suppliers and logistics partners to ensure timely and accurate delivery of products.
• Create SOP’s to ensure quality of product and maintain quality standards throughout entire supply chain
• Collaborate with marketing (internal and external) to ideate and implement campaigns and social media strategies
• Ensure a seamless customer experience at all times
• Develop and implement operational policies and procedures, ensuring compliance with industry standards and regulations.
• Create customer invoices and payment links
• Maintain the e-commerce website, including: adding new products, promotions, updating inventory
• Stay up-to-date with e-commerce trends and technological advancements, identifying opportunities for operational enhancements.
  

Requirements:

• Proven experience in e-commerce operations management
• Strong leadership and managerial skills
• Excellent problem-solving and decision-making abilities, with a focus on continuous improvement
• Extremely detail orientated
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Must be well presented at all times as this role is representing the brand
• This role may require work outside of standard office hours – flexibility is required