Operations Manager

Company Overview

Henley Real Estate is a Dubai based forwardthinking organisation specialising in facilitating residential developments and sales and international brokerage We are a growing company and committed to delivering exceptional service to our clients

Position Overview Operations Manager Real Estate

The Operations Manager will play a critical role in ensuring that our processes run smoothly and will report directly to the Managing Partners This dynamic role requires a candidate who can efficiently manage client relationships maintain our CRM system handle financial reporting and oversee various operational and administrative functions

Key Responsibilities

Agent Interaction Act as the primary point of contact for selling agents engaged on selling apartments within our developments responding to inquiries and facilitating communication

Client Liaison (PostSale) Foster strong relationships with clients after the sale addressing their inquiries concerns and service needs

CRM Management Maintain and update our Customer Relationship Management (CRM) system to ensure accurate and uptodate client information

Financial Coordination Coordinate payments produce invoices and receipts for clients

Oqood and SPA Registration Manage the registration process for Oqood and Sales and Purchase Agreements (SPAs)

Payment Coordination Automate and manage the followup process for subsequent payments

Escrow Reporting Prepare and deliver reports related to escrow accounts ensuring compliance and transparency

Website Maintenance Ensure the organizations website is uptodate and reflects accurate information

General Filing and Administration Oversee general administrative tasks such as filing correspondence and office organisation

Key Requirements

Bachelors degree in business administration management or a related field

Proven experience in the residential real estate sector in Dubai with a strong background in client interaction and financial coordination

Detailed knowledge of the residential offplan sales process and Oqood registration

Excellent communication and client relationship management skills

Proficiency in using CRM systems and maintaining accurate records

Excellent working knowledge of MS office (Word Powerpoint Outlook and Excel)

Analytical articulate confident and be able to work in a fastpaced environment

Detailoriented and capable of handling financial transactions and reporting

Familiarity with website maintenance and basic content management

UAE experience and RERA registration is desirable but not essential

What We Offer

Competitive compensation and benefits package

The opportunity to play a pivotal role in our client service and operational functions

A supportive and collaborative working environment

Strong opportunities for professional development and career advancement

How to Apply

If you are a meticulous and clientfocused real estate operations professional please submit your CV and a covering letter detailing your relevant experience and qualifications

Remote Work

No