Operations Coordinator Enterprise

• Responsible for managing day-to-day operations with large Business customers
• Act as primary point of contact for Leasing Company’s operations teams across Sales, Deliver and Service
• Together with the Operations Manager you will be responsible for the definition and implementation of processes and procedures with leasing companies across all areas
• Ordering
• Delivery
• Registration
• Invoicing
• Payment
• Account and Driver Management
• Supercharger
• Over-the-air upgrades
• Returns
• Renewals
• BBG/RVG
• Service
• Play an active role on the quick adoption of digital tools eliminating need for human intervention such as the Tesla for Business Platform
• Ensure leasing companies understand, adopt and comply with Tesla processes and procedures
• Communicate to Leasing Companies all pertinent information about delivery, our products, services, pricing or any changes in process
• Responsible for coaching, able to lead and mentor others through all operational processes
• Work cross-functionally with HQ and field Sales, Delivery, Service and support teams
• Accountable for resolving operational issues affecting leasing companies and their drivers
• Ensure operational contractual agreement terms are met by our customers with a particular focus on prompt payment to Tesla
• Responsible for revenue recognition and final payment collection in collaboration with Sales & Delivery

What You’ll Bring

• Experience within a fast paced, dynamic company
• Excellent interpersonal skills
• Ability to forge strong professional relationships and build trust
• Fanatical about process
• Grasps complex concepts quickly
• Can make a plan and explain it clearly
• Extremely agile
• Precise communicator
• High attention to detail