Operations Associate
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2266926
- Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
- Engage each guest as a unique individual and listen attentively to their requests and questions
- Assist and advise guests to make purchases by recommending, describing and demonstrating products.
- Manage and maintain queue lanes, turn stiles, entrances and exits
- Sell tickets and retail products via a computerised Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company's cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
- Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
- Applying product knowledge while handling guests and improve the same on a regular basis.
- Manage lost and found counter and locker area cording to company's lost and found policy
Employment Type
Full Time
Department / Functional Area
Key Skills
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