Operation Quality Control - Hospitality industry

Task include:

• Train and educate all drivers and Fleet Supervisors on the correct and up-to-date standards to meet and greet the guests.
• Create transcripts for greeting the guests and how to run a professional dialog with the guests and train the drivers and the supervisors on the transcript.
• Create driver's training materials and training strategy and be responsible regards the driver's training program.
• Ensure that all the drivers are trained and well-educated on how to treat the guests.
• Inspect all vehicles on a regular basis to determine that high-quality standards of cleanliness, safety, and amenities availability are maintained.
• Inspect the drivers and supervisors' grooming and guide them on how to maintain proper grooming and hygiene standards.
• Responsible for ensuring the needs of the guests and hotels were proactively attended to.
• Train the Drivers and the Fleet Supervisors on proper procedures on how to handle the guests’ requests, needs, and complaints as per the company policies.
• Coordinate with all Fleet Supervisors in the contracted hotels and provide them with the support they need.
• Responsible for managing the day-to-day operations in a shift which includes dispatching and briefing the drivers.
• Manage, supervise, and monitor fleet operations.
• Day-to-day report of status to the Manager for urgent and non-urgent approval of works.
• Establish and manage the day-to-day tasks to ensure efficient and effective flow of the operation.
• Handle phone calls, and face-to-face interactions with customers.
• Respond to customer problems or complaints.
• Perform other duties that may be assigned by the Senior(s) / management.

Must meet the following criteria:

• Must have a minimum of 4 years of previous experience in the Hospitality industry preferably with hospitality staff training knowledge or experience.
• Education related on-the-job experience or a post-secondary degree.
• Exceptional written and oral communication skills, including the ability to effectively communicate with internal and external customers.
• Knowledgeable in computer skills (MS. Office & business correspondence).
• Consistent, professional dress and manner.
• Must be Fluent in English & Urdu.
• Must have a valid UAE Driver's license.