Online Sales Agent

• Manage payment systems in accordance with company procedures and policies

• Deliver retail and customer service activities to optimize and exceed sales targets, profitability and customer satisfaction

• Achieve sales targets set by the Sales Manager with online digital platforms

• Organize and dispatch daily customer orders. Manage refunds and returned items.

• Respond to telephone and internet queries and complaints to ensure effective communication is taken and maintain customer service levels

• Carry out duties to help support the vision, mission statement in line with the company's core values

• Receive, track, and report on the conversion of all inquiries received via email and phone into sales

• Ensure that all product lines are updated on the web store platform

• Work closely with the Logistics team to ensure that all online purchases are delivered