Office Administrator
Posted on :
25-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2371219
- Ensure timely response of all the tickets raised by theclient end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements andrequests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Service requests solutioning by maintaining quality parameters
Employment Type
Full Time
Department / Functional Area
Key Skills
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