Network Operations Center
Posted on :
08-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2515475
Day-to-Day
- Monitor customer route/switch network for alarms)
- Triage initial alarms and assign the incident to the appropriate priority and queue
- Receive calls and tickets from Customer helpdesk
- Validate accurate/complete incident information from end customer
- Initial Troubleshooting of customer Network
- Assign complex incidents to Level 2 within defined Service Levels
- Conduct post QA verification for resolved voice issues then close out incidents
- Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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