MSS Service Delivery Manager
Posted on :
31-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2380381
Have a full understanding of the scope of delivery as per the contract and proposal with regards to the customer.
Identify all contractual KPI and coordinate measurement of the same, internal and to the customer.
Raise any potential gaps / issues to management before the customer raises it.
Meetings with clients minimum monthly and on a quarterly basis with management; more often if agreed as part of the scope.
Prepare all customer meetings with presentation and collecting required information internally.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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