Microsoft Support Advisor with Portuguese and English

About the job

Job Title:

Microsoft Support Advisor with Portuguese and English

Job Description

We're looking for a Technical Support Advisor with passion for technology to join our Microsoft Team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.

So, what’s the role all about?

• Handling Business Clients Technical requests via ticketing system
• Analyzing device performance issues
• Setting case priority depending on the clients needs
• Providing relevant solutions through established procedures
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support
  

You are the one we’re looking for if you:

• Are fluent in both Portuguese and English
• Follow the IT trends and have basic technical skills
• Have excellent communication skills
• Are able to identify and understand client needs and match their pace
• Have the ability to present complex information in a simple way
• Are up for a fresh new challenge, and picking up some new skills