Medical Billing Specialist

Use your keen attention to detail to help customers complete government paperwork accurately and on-time

Leverage your great customer service skills to maintain positive relationships with customers by answering questions about DoctorCare services and inbound inquiries through our customer support channels

Help DoctorCare continue to innovate our service offering by listening to customer needs and making thoughtful suggestions to the team

Look for ways to streamline our service delivery by always thinking “Is there a better way?”

Monitor KPIs and customer satisfaction feedback across all services

Requirement:

Experience in medical billing and working within EMRs in Ontario is desired

Knowledge of the health system is considered an asset

Experience with customer service and data entry is beneficial

Experience with any of the following tools is also beneficial: Microsoft Excel, Salesforce, EMRs, medical billing software

Resourceful: Able to learn independently and use new knowledge to solve problems.

Honest: Able to acknowledge mistakes and always does one’s best to operate with the highest degree of integrity.

Humble: Able to remove ego from discussion to identify the best solution to a problem. Able to honestly reflect on one’s own weakness and look for ways to improve.