Manager Retail Training

Responsibilities:

• Develop, plan, organize, and execute the Retail Training programs in line with the Retail strategy.
• Deliver specific programs and tools across the 5 Training Pillars (Selling, Product Knowledge, Functional, Leadership Skills and Brand).
• Work closely with the field operations teams to identify training needs and tools required to develop the level of store associates' skills and knowledge.
• Implement effectively with measurable results, all global and local training programs, for all store types, within established and agreed upon timeframes.
• Create Training programs, as required, to meet local needs and initiatives - with global support, collaboration, and approval as necessary.
• Own and maintain the responsibility for the regional e-learning program. Ensure the e-learning platform is accessible in all stores and track compliance.
• Continually evaluate the effectiveness of ongoing training programs and revise annually as necessary.
• Produce and distribute Best Practices for all areas of the store to increase compliance and performance.