Manager- Process Excellence
Posted on :
20-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2645750
Job Description
Roles & Responsibilities
Job Purpose
The role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization:
• Evaluate Existing Business Processes
• Create Documentation Outlining Process Improvements
• Manage Improvement Teams and Implementation Processes
• Conduct Ongoing Analyses
• Update Department Procedures and Policies
• Creates processes and integrates voice of the customer insights into cross-functional action plans
• Represents the voice of the customer throughout product lifecycle
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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