IT Specialist

Responsibilities :

• L1 and L2 Troubleshooting and problem resolution and within SLA
• Creating and maintaining Requirement Document, Impact Analysis, RCA, and Solution Document.
• Creating and maintaining user manual
• Onboarding of New Users (Supporting Application Training)
• Working with Cross-Functional Teams
• Interaction with Business on related Application Domain
• Maintains current understanding of industry standards, current trends, and industry best practices through other professional networks.
• Coordinates all resources needed to meet business objectives related to software applications.
• Collaborates with business staff to thoroughly understand the software needs to be supported by the information systems and technology.

Qualification :

• Bachelors Degree in Computer Science or relevant.

Experience :

• 5-7 years experience in similar position.
• Excellent communication skills (oral & written).
• English & Arabic written and speaking.
• Excellent customer interaction attitude and behavior
• Thorough knowledge of Enterprise Resources Planning (ERP) systems.
• Thorough knowledge of Microsoft Office 365 environment.

Skill Set :

• In one or more in areas, like Dynamics CRM, IBM Maximo, Oracle eBusiness Suit, .NET framework, SQL Server, Oracle DB, SharePoint, OpenText, HP Application Monitoring Tool, Primavera P6, ARM, Predict

Remote Work :

No