IT Administrator - DU

Customization:

• Building webbased reporting tools using best reporting tools through a web portal or application.
• Determining the best solution based on the issue and details provided by Students Faculties and staffs.
• Develop and maintain reports with new technologies and trends; resolve technical problems.
• Provide system administration and operational support to the relevant servers and applications.
• Safeguarding the Website/Webapps from viruses and security threats by best practice coding.
• Performing onsite & remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk the customer through the problemsolving process.
• Record events and problems and their resolution in logs.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Keeping a record of issues and faults along with solutions for future reference via IT Service portal.
• Implement any other duties as assigned by Supervisor and Department Head.

PERFORMANCE CRITERIA:

• Three years experience in is Experience in a Website/WebApps development.
• Proficiency in English.
• Continually seek opportunities to develop self and if applicable subordinates.
• Excellent organizational abilities and customer service skills.
• Ability to operate effectively and professionally under pressure.
• Ability to collaborate and improve the quality of IT processes services and products.
• Previous experience in education sector with CAMS SIS and LMS systems with IT Database management technical skills.

SPECIFICATIONS:

EDUCATION:

• Current level of education of the individual.
• Preferred level of education
• Bachelors degree

EXPERIENCE:

• 3 Years of Experience (Preferred Education Sector)

COMPETENCIES:

• PHP
• .Net Core MVC C#
• MySQL
• Microsoft SQL