ICT Engineer

rESPONSIBILITIES:

• Install, configure and maintain servers, PCs, peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools and software patches.
• Install, administer and upgrade the computer network infrastructure.
• Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks
• Install/ reinstall and configure packaged software and applications, antivirus, software utilities and patches.
• Update antivirus, systems software and other software updates, when required.
• Setup user accounts and profiles for school users (Admin & Academic).
• Set up equipment in offices, classrooms, and labs. Along with setting up accounts and profiles for all users.
• Assign priorities to problems reported, based on the severity, and coordinate with the concerned parties (SSC-IT, vendors, suppliers, etc.), where required, in tracking and resolving the problem.
• Provide user support (Admin & Academic ) - assist users in the appropriate use of systems/applications Intranet and Internet usage and provide them the best possible solutions to their IT related issues/ problems.
• Respond to queries on the status of the problem or service request.
• Respond to emergency call to classrooms for equipment, software and network problems, provide AV support and provide technical support for software projects at school.