Guest Service Supervisor
Posted on :
29-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2578966
- Is responsible for Guest Service function of the resort.
- Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.
- Facilitate an efficient arrival and departure formality for all guests.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences, regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
- Ensure guest errands are executed as directed.
- Prepare all information collaterals for guests and related departments as per the policy and standards.
- Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.
- Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
- Ensure a member of management is in attendance of all arrivals and departures.
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
- Coordinate transportation for guests in collaboration with the Concierge, Bell Captain and Bell Men including buggy and car transfers.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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