Guest Relations Agent

• Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
• Make our Guests and Visitors feel warm and welcome
• Assist Guests with luggage
• Assist Guests with directions to the Front Desk, or any other area of the Hotel
• Welcome Guests using authentically local greetings
• Engage in conversation with first time visitors, show them the lobby and the surroundings
• Assist the Doorman as necessary
• Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in
• Offer to enroll Guests who are not currently FPC members
• Additional duties, as assigned by the FPC Manager or the Front Office Manager
  

Qualifications

• Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
• Impeccable grooming
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
• Must be flexible in terms of working hours
• Previous experience in customer service is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable