Guest Relations Agen....
Guest Relations Agent at a Luxurious Hotel in Dubai
Posted on :
08-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2514555
Join our team as a Guest Relations Agent at a luxurious Palm Island hotel in Dubai!
Introduction:
Are you passionate about exceeding guest expectations and creating unforgettable experiences Do you thrive in a fastpaced dynamic environment and enjoy building positive relationships
If so we invite you to apply for the exciting opportunity of Guest Relations Agent at a prestigious hotel in the heart of Dubai!
Responsibilities:
* Warmly welcome guests ensuring a genuine and personalized first impression.
* Proactively assist guests with inquiries requests and any challenges they may encounter exceeding their expectations and fostering a positive stay.
* Provide accurate and insightful information about the hotels facilities services and surrounding area.
* Collaborate effectively with other departments to ensure seamless guest experiences and address any concerns promptly.
* Build rapport with guests fostering loyalty and encouraging positive online reviews.
* Document guest interactions and preferences for personalized service.
* Assist guests with language needs offering translation services when necessary.
Requirements
* Minimum 21 years of age (no upper age limit)
* Strong communication and interpersonal skills with the ability to interact confidently with diverse guests.
* Fluency in English and Russian (both written and spoken).
* Previous experience in hospitality or customer service (not mandatory but preferred).
* A problemsolving and detailoriented approach.
* Ability to work effectively under pressure and prioritise multiple tasks simultaneously.
* Proficient in basic computer applications.
Benefits
* Competitive salary of AED 3700 per month ($1000)
3000 AED Basic Salary AED 250 Language Allowance AED 450 Service Charge (Starts After Probation Period)
* Opportunity to earn through tips and reservations.
* Comprehensive benefits package including:
* 2year employment contract
* Shared accommodation
* Visa sponsorship
* Health insurance
* Transportation to and from work
* Flight tickets (upon relocation)
* Daily meals during work hours
* Professional uniforms
* Ongoing training and development opportunities
* Minimum 21 years of age (no upper age limit) * Strong communication and interpersonal skills, with the ability to interact confidently with diverse guests. * Fluency in English and Russian (both written and spoken). * Previous experience in hospitality or customer service (not mandatory, but preferred). * A problem-solving and detail-oriented approach. * Ability to work effectively under pressure and prioritise multiple tasks simultaneously. * Proficient in basic computer applications.
Employment Type
Full Time
Key Skills
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