Guest Experience Age....
Guest Experience Agent Arabic Speaker
Posted on :
12-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
12-03-2024
Job Description
Req ID : 2322180
- Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
- Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
- Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to end the problems with 100% guest satisfaction.
- Keep all support departments informed of necessary information or requests.
- Recite hours of operations of all hotel facilities and special service codes.
- Understand the tasks performed by a telephone operator, a receptionist, a reservationist, a concierge and a housekeeper.
- Handle hotel emergency procedures and situations with maturity and professionalism.
- Perform tasks and projects as delegated by the Assistant Guest Experience Manager, Front Desk Manager, Assistant Front Office Manager or Front Office Manager.
- Prioritize and handle multiple tasks.
- Monitor processes and adjust schedule according to priorities; to understand the dynamics and be proactive in responding.
- Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.
- Proactive in offering to work additional shifts or hours in light of organizational demands.
- Proactive in seeking to acquire knowledge to improve overall job effectiveness.
- Be a role model for group work; go out of the way to help others without being asked.
- Keep an organized and clean work space.
- Know and apply the Core and Department Service Standards.
- Recognize the need for assistance before a crisis occurs.
- Remain calm and attentive, and displays concern regardless of the circumstances.
- Ensure adherence to all credit procedures in the front desk.
- Know about services available in the hotel and the hours of operation (Restaurants, Spa, concierge, valet).
- Find solutions to challenges while remaining unflappable.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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