Group Reservations Agent

Responsibilities:

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel's (and ICHG generally) products and services
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses, F&B, Daily pick up etc)
• Prepare reservation sales reports.
• Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.
• Following up on traces on daily basis.
• Preparing no show and cancellation on daily basis.