Global Infrastructure Manager

Responsibilities:
• The role of Global Infrastructure Manager is to Plan design and deploy IT infrastructure services and systems, voice and data network, monitor and maintain databases and end to end support communication capabilities (LAN & WAN).
• Develop and maintain policies and procedures, ensuring projects are completed within budgeted guidelines and maintain best practices.
• Providing excellent technical support to all the systems hosted in the Careem Datacenter.
• Plan and budget for future IT requirements and procedures in terms of financial investments, timelines and resources.
• Advise on the technical specification relating to the development or procurement of new information systems or ICT infrastructure, developing of Business Cases if appropriate.
• To be responsible and accountable for network security; to actively review, monitor and improve network infrastructure security, undertake a regular programme of self-audit and base lining by utilizing the appropriate tools and in conjunction with formal audits as conducted by both Internal and external auditors.
• To assist the Director of IT in developing long-term, strategic plans, for the development of the ICT requirements.
• To be responsible and accountable for changes affecting the ICT infrastructure and that such changes take place in a controlled and auditable manner.
• The Infrastructure Lead is also required to ensure continuous improvement and will be responsible for infrastructure projects.
• Ensure that Careem and its Customer’s systems meet the required service levels for availability, performance and integrity.
• Liaise between ICT Application Support, other directorates and external suppliers to resolve often highly technical or contentious issues and conflicts to ensure that projects and work packages are delivered on time and within budget.
• The role involves interaction with Business departments as well as Project Management.
• Ensure that new systems and changes to existing systems are designed, developed, deployed and managed ongoing adhering to I.T. best practice and internal standards to minimize risk to service levels .