Front Office Manager

• A hands-on approach with a 'Can-Do!' Attitude, actively engaging in all aspects of the Front Office Manager role.
• A steadfast Commitment to delivering Exceptional Guest Services, approaching every interaction with a genuine Passion for creating Memorable Experiences.
• A keen ability to think Creatively and find Innovative solutions, assuming full ownership of all duties and tasks assigned.
• Luxury hospitality experience as a Front Office Manager or in a similar leadership position.
• A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
• A Positive, Hardworking, and Outgoing personality, consistently radiating a fun-to-work-with energy that uplifts the entire team.
• Proven expertise in managing budgets, crafting revenue proposals, and effectively forecasting results within the context of a comparable-sized property.
• Previous serving experience in a relevant capacity is considered advantageous.
• A good awareness of industry regulations, the latest industry developments and best practises is beneficial.
• Fluency in English (written and spoken) is necessary.
• Proficiency in multiple languages is an added bonus.
  

Key Responsibilities

• Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' service promptly, exceeding the highest expectations - all while exuding the ‘Vibe at FIVE.’
• Utilises Interpersonal and Communication Skills to confidently lead, influence, and encourage others.
• Leads by example by advocating sound financial and business decision-making, and demonstrating unwavering honesty and integrity.
• Supervises and manages FIVE Tribe Members with a personalised approach, overseeing all day-to-day Operations with Exquisite Attention to Detail.
• Understands Team Members' individual roles well enough to perform duties in their absence to ensure a seamless Guest Experience.
• Establishes and maintains open, collaborative relationships with all FIVE Tribe Members, fostering a Harmonious Work Environment.
• Ensures that ‘FIVERs’ also cultivate this Camaraderie within the Team and regularly acknowledges and celebrates the achievements of our award-winning FIVE Tribe.
• Manages the day-to-day Operations with a Focus on providing a Luxurious Experience that exceeds Guest Expectations and creates an Insta-Perfect Impression.
• Develops Specific Goals and plans to prioritise, organise, and accomplish all responsibilities and duties.
• Keeps the Front Office Team consistently focused to drive next-level Guest Satisfaction and achieve FIVE’s desired Financial Results.
• Conducts inspiring Department Meetings and continually communicates a clear and consistent message regarding the Front Office Goals to produce Boundary-Breaking Results.
• Reviews staffing levels to ensure that Guest Service, Operational Needs, and Financial Objectives are met efficiently.
• Understands the impact of Front Office Operations on Room, and the overall property's Financial Goals.
• Ensures property policies are administered fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) while supporting the Peer Review Process.
• Identifies and analyses Front Office operational challenges and facilitates the development of disruptive solutions to prevent reoccurrence, elevating the ‘FIVE-Star’ Guest Experience.
• Embraces the FIVE Journey and celebrates the Behind-The-Scenes 'Vibe at FIVE' to rejuvenate and energise the FIVE Tribe.
• Drives the FIVE Ethos by celebrating exciting announcements, making every ‘FIVER’ feel part of the industry-leading Front Office Team.