Front office manager

Supervising the daily operations of the front office, ensuring they run smoothly and efficiently.
Manage and train front office staff, including receptionists and concierges, to provide excellent customer service.
Develop and implement policies and procedures for the front office, ensuring adherence to company standards.
Handle guest complaints and resolve issues in a professional and timely manner.
Manage room reservations and coordinate with the cleaning and maintenance department to ensure guest satisfaction.
Monitor and manage the front office budget, ensuring cost-effective operations.
Maintain accurate records of guest information and transactions, ensuring data confidentiality and security.
Coordinate with other departments, such as sales and marketing, to ensure smooth communication and collaboration.

Required profile of candidates
Bachelor's degree in Hospitality Management or related field.
Proven experience in reception management, preferably in a luxury hotel or resort.
Excellent communication and communication skills.
Strong leadership and team management abilities.
Attention to detail and problem solving skills.
Proficiency in using hotel management software and Microsoft Office.
Ability to work under pressure and manage multiple tasks at the same time.
Flexibility to work different shifts, including evenings, weekends and holidays.
Strong customer service orientation and ability to handle difficult guests professionally.