Front Office Associate

• Greet and welcome guests and visitors with a warm and friendly demeanor.
• Answer and direct incoming phone calls in a professional and courteous manner.
• Respond to inquiries and provide information about the company’s services, facilities, and policies.
• Check-in and check-out guests, process payments, and provide assistance with reservations.
• Manage the reception area, including maintaining cleanliness and organization.
• Assist with administrative tasks such as filing, photocopying, and data entry.
• Handle guest complaints or concerns in a timely and professional manner.
• Collaborate with other departments to ensure guest needs are met efficiently.
• Maintain accurate records of guest information and transactions.
• Adhere to company policies, procedures, and safety guidelines.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office applications, particularly Word and Excel.