Front Desk Supervisor

• Oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes for guests.
• Supervise front desk staff, providing guidance, support, and training as needed.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance departments to ensure rooms are prepared and maintained to the highest standards.
• Monitor occupancy levels and make adjustments to room assignments as necessary.
• Manage room reservations and cancellations, ensuring accuracy and efficiency.
• Assist in the development and implementation of front desk procedures and policies.
• Maintain accurate records of guest transactions and interactions.
• Handle cash and credit card transactions, balancing cash drawers and completing daily reports.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Ideally, you should possess some or all the following qualifications and experience:

• Previous experience in a front desk or guest service role, with at least 2 years in a supervisory or leadership position.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel management software and MS Office suite.
• Ability to remain calm and composed under pressure.