Front Desk Receptionist

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.
• Assures that guest is assigned type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
• Settles bill accurately through credit card or cash transaction.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• This position does require an applicant with a flexible schedule, able to work morning/afternoon/night shifts, weekends, and holidays.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.
• Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner.
• Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  

Preferred Qualifications And Skills

• Previous customer experience and ability to work effectively under pressure.
• Requires attention to detail and problem-solving skills.
• Reading, writing and oral proficiency in English & Arabic.