Front Desk Manager
Posted on :
29-01-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2480806
- Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
- Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures
- Analyses and approves discounts and rebates.
- Ensures front line staffs comply with selling strategy techniques and Revenue maximization.
- Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets.
- Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues
- Work within the company’s HR regulations to ensure the departmental performance of staff is productive.
- Deal with, log and follow up with all guest queries and complaints, ensure that they are resolved; resulting in optimum guest satisfaction. Analyze guests complaint patterns and implement preventive action plans in liaison with other operational departments
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
