Front Desk Agent Russian Speaker
Posted on :
25-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2559252
- Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
- Adheres to and executes all job task checklist points.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Review all Group Resumes, VIP reports, daily business reports.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required, to include Gift Card redemption.
- To support the Concierge or Telephone Operator as required.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
- Post applicable charges for late check-outs requests
Employment Type
Full Time
Department / Functional Area
Key Skills
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