Front Desk Agent
Posted on :
20-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2645307
- Receives guests in a friendly and efficient manner. Up sells rooms to optimise revenue and achieve a high average room rate.
- Checks the daily arrival list / Departure list.
- Follows-up and verifies arrivals by updating registration cards in regard to spelling of guest’s name, address and method of payment.
- Allocates rooms and issues appropriate keys.
- Welcomes customers to the hotel.
- Meets and responds to customer requests for information about the hotel and its surroundings.
- Arranges for special services requested by the customer.
- Stays current with developments in the hotel by reviewing the communication logbook each shift, updates logbook for next shift.
- Arranges fulfilment of customer services by working with Operators, Bell Staff, Maintenance, Housekeeping, Reservations.
- Follow up and ensure backups for complimentary & upgrade rooms are in place.
- Handles incoming guest room reservations after office hours.
- The Front Office agent is aware, always, of current room status and room availability.
- The Front Office agent is fully aware of Jood Hotel Apartments service concepts.
- The Front Office agent is fully aware of, and knows how to handle, all current and future hotel promotions.
- Utilises yield management to maximise room revenue.
- Minimises loss of revenue by adhering to all established credit procedures.
- Ensures all guests establish credit upon check-in.
- Monitors customer accounts to ensure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
- Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
- Receives proper approval codes for credit card paying customers.
- Identifies and records special billing instructions and notifies accounting and Front Office Manager.
- Communicates effectively with guests, colleagues, and supervisors.
- Demonstrates teamwork by co-operating and assisting colleagues as needed.
- Handles difficult situations in a professional manner.
- Keeps effective guest key control.
- Ensures that guest mail and messages are delivered promptly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
Employment Type
Full Time
Department / Functional Area
Key Skills
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