Front Desk Agent

• Demonstrate Fairmont’s brand service plus standards in all interactions.
• Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards.
• Remain observant and respond to each Guest who approaches the Reception Desk.
• Is an ambassador of Fairmont Dubai by providing an excellent first impression.
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
• Greet all Guests courteously, using the Guest’s name whenever possible.
• Follow Hotel’s telephone etiquette standards.
• Follow Occupational Health & Safety regulations.
• Ensure adherence to Fairmont’s Code of Ethics.
• Drive Rate & RevPAR through up-selling room brand.
  

Qualifications

• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• Able to type 25 words per minute.
• 2 years minimum experience in customer service.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.