Food Beverage Hostess

• To work as a team with colleagues, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises
• Work in a Cashier function and closing tables.
  

Qualifications

• High School diploma
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills