Financial Crime Prevention Administrator

As Financial Crime Prevention (FCP) Administrator, your role will involve:

• Sets and achieves targets to maintain productivity, efficiency, and quality standards.
• Meet the requirements of their customers, build, and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
• Take personal responsibility for resolving basic queries from customers and agents.
• Support identifying and taking forward continuous improvement opportunities and challenge BAU processing when/if required.
• Manage RCA frameworks by liaising with various teams and analyzing the RCA and implementing solutions to drive improvements.
• Taking ownership of any escalations and complaints that are sent by the RM and processes where client calling is involved and completing the task end-to-end.
• Complete all assigned audit actions, or all requested audit activity, accurately and on time.
• Take ownership of meeting productivity and quality targets.
• Prioritize your own workload within guidelines to meet deadlines/SLAs without compromising on quality.

Job Qualifications

To be successful in this role, you will need:

• Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in related field.
• Understanding of the Insurance Industry and employees’ benefits.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• Familiarity with accounting packages/online banking System.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
• Effective personal organization and planning skills.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent communication skills both written and verbal in English.