FB Supervisor

Pura Eco Retreat Al Ain

We are looking for an experienced F&B Supervisor (Guest Experience) to join our hospitality team in Al Ain Abu Dhabi This is a combined responsibility that would also oversee operations including Front Office and Activity/Recreation Hub

Key Responsibilities

Service Excellence

• Greet and welcome guests upon arrival ensuring a warm and personalized experience
• Assisting guests in checkin / checkout process creating a good impression of the brand
• Lead the team in offering individualized support responding to questions and resolving issues in a timely manner

Guest Relations

• Establish strong rapport with guest consider their requirements and assist them in meeting their expectations
• Oversees F&B operations by making sure that Pura Eco Retreats ecofriendly attitude is reflected in the dining experience for the guests
• Assisting guests with transportation arrangements and suggesting about the restaurants activities and other services available in the property
• Working as a point of contact for escalating guest queries and offer prompt effective solutions

Health and Safety

• Supervise recreation activities and guide the staff to ensure their knowledge and safety practices
• Develop and implement health and safety protocols
• Ensure health and safety measures in food preparation storage and service

Leadership and Staff Training

• Train and mentor the employee to deliver consistent and exceptional service aligned with the Company
• Train and guide the F&B staff to improve their abilities product expertise and service effectiveness

Qualifications

• Bachelors degree in hospitality management or related field or equivalent field

Experience

• Proven experience in guest service F&B and recreational roles with at least years in a supervisory capacity
• Proficiency in problem solving and conflict resolution
• Strong leadership skills
• Knowledge of hospitality software and reservation system
• Exceptional interpersonal and communication skills
• Ability to multitask and prioritized in fast paced environment
• Familiarity with health and safety regulations in the hospitality industry

Please note that only shortlisted candidates will be contacted for further consideration

Remote Work

No