Facilities Engineer - Al-Futtaim

Established in the 1930s as a trading business AlFuttaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai United Arab Emirates. Structured into five operating divisions; automotive financial services real estate retail and healthcare; employing more than 35000 employees across more than 20 countries in the Middle East Asia and Africa AlFuttaim Group partners with over 200 of the worlds most admired and innovative brands. AlFuttaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect excellence collaboration and integrity; AlFuttaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Handling integrated facilities management contracts and ensure to achieve / exceed customer satisfaction in service delivery.

What you will do:

Responsible for:

Site Management

• Develop a comprehensive assets management plan and design an appropriate PPM strategy.
• Management and monitoring of outsourced maintenance contracts for delivery of excellent quality services.
• Analyse and evaluate annual maintenance contract requirements prepare HSE operational risk assessment contract management plan and identify the requirements on mobilization transition performance management phase of service delivery.
• Meeting reporting client at regular intervals to maintain good communication and rapport with client and clients team.
• Track service delivery metrics and ensure agreed SLAs and KPIs are met.
• Attend & complete all reactive calls promptly within the SLA timelines.
• To understand and execute small projects and refurbishment projects as per client requirements.
• Resource planning (manpower material/replacement spares subcontracted specialised services etc.) for maintenance activities and small projects.
• Preparing and submission of weekly monthly & annual reports

Corrective/Reactive Planned Preventive Maintenance

• Conducting site inspections conditional assessment of assets assess HSE and operational risk and reporting.
• Identify critical system services assets and ensure necessary contingency plan in place to avoid down time and disruption of services.
• Prepare contract specific PPM procedures PPM schedule and resource planning.
• Prepare method statements risk assessment PPM Task sheet.
• Tally and close all planned PPM work orders on monthly basis.
• Efficiently execute corrective and reactive maintenance achieve agreed service level agreements (SLA) KPIs.

Repair Refurbishment works

• Manage repair replacement refurbishment/retrofit works and achieve complete customer satisfaction.
• Make conditional assessment of assets Identify the assets which are required to replaced based on the aging performance submit report to customer.
• Prepare repair replacement refurbishment cost estimate proposals and follow up with client for approvals.
• Execution of casual jobs efficiently with in the budget and planned duration.

Customer Service

• Contribute to the development of a customer focused service and a positive corporate image including the maintenance of good working relationship with client client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements SLAs KPIs.

QHSE

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and wellbeing are always in place and that personal actions do not jeopardize the safety and wellbeing of others

Job Context:

To ensure all the facilities occupied by the clients are efficiently maintained in a costeffective manner and provide excellent service support to the Facilities.

Required Skills to be successful:

JobSpecific Skills:

• Time management

• Work to deadlines

• Technically competent with the ability to understand customers needs and requirements

• Work on own initiative and under pressure

• Experience in CAFM platform

• Good communication skills

• Possess UAE driving license

• Spoken Arabic an advantage but not essential

Behavioural Competencies :

• A team player

• Excellent Interpersonal Skills

• Cultural awareness

• Ability to build strong relationships

  
  

What equips you for the role:

Minimum Qualifications and Knowledge:

• Degree in Mechanical Electrical engineering

• Computer skills

• National and International Industry standards (ANSI/ASHRAE IEEE IFM CIBSE)

• Knowledge of Health and Safety requirements

• UAE Driving License

• Language skills: English and Arabic

  
  

Minimum Experience:

• Minimum 5 to 6 years work experience

• UAE/GCC experience essential min of 3 years

  
  

About AlFuttaim Engineering & Technologies
AlFuttaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE Qatar Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning scaffolding and access solutions elevators and escalators control and life safety facilities management building products MEP Energy Management Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large medium and small customers that include contact centre solutions business applications business intelligence data management advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony ELV systems networking solutions professional audiovisual solutions and managed services.

These solutions are further complemented by services that include project management installation testing commissioning and aftersales maintenance contracts.