Emirati Medical Centre Receptionist

Requirements

Job Description:

Position Overview: As a Medical Center Receptionist you will serve as the first point of contact for patients and visitors. You will play a crucial role in providing exceptional customer service managing administrative tasks and ensuring smooth operations within the medical center.

Key Responsibilities:

• Greet patients and visitors warmly and professionally ensuring a positive first impression of the medical center.
  
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• Manage patient checkin and checkout processes efficiently including verifying demographic and insurance information.
  
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• Schedule appointments for patients ensuring accurate documentation of appointments and maintaining the appointment calendar.
  
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• Answer phone calls and emails promptly and professionally directing inquiries to the appropriate staff members or departments.
  
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• Maintain a tidy and organized reception area ensuring that patient information and confidentiality are upheld at all times.
  
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• Assist patients with completing necessary forms and paperwork including insurance claims and medical history updates.
  
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• Collaborate with medical staff to ensure smooth patient flow and address any urgent or critical patient needs promptly.
  
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• Process payments copayments and insurance claims accurately utilizing electronic medical records (EMR) systems and billing software.
  
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• Assist with administrative tasks such as filing data entry and inventory management as needed.
  
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• Stay informed about medical center services policies and procedures to provide accurate information to patients and visitors.
  
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• Handle patient inquiries and concerns with empathy and professionalism escalating issues to appropriate personnel when necessary.
  

Benefits