This is a remote position.

THE ROLE

We are looking for a full-time Customer Service Excel Expert who is a Superstar that works autonomously in partnering with clients - pre and after care service covering onboarding, training, after care support; improving and maintaining the Ultimate Sourcing Sheet (USS); and developing strategic objectives through planning and, monitoring and appraising job results.

We operate a range of services to support our customers in running eCommerce stores, selling on the Amazon marketplace. We have two core products, one a lead service that provides information on where to find a product that you can buy low, resell high, for a profit on the Amazon marketplace. The second service is a recruitment and training service for virtual assistants to work within other Amazon seller s businesses.

Over the last year, we have nearly doubled our headcount over the previous six months, and this shows no signs of slowing down as we expand into the USA market.

All our content, services and products are educational based around training and supporting our clients in selling on the Amazon marketplaces which is separate to this.

The duties and responsibilities include, but not limited to:

KEY RESULT AREA #1 USS Mastery

Display full knowledge of the product and continuously finding opportunities to develop its features and usage

• Improve functionality of the USS
  

• Perform day to day USS support requirements
  

• Complete the Document Control and other documentation requirements
  

• Performance Metrics: Complete documentation, No. of completed feature enhancements
  

KEY RESULT AREA #2 Account Management

• Build partnership and rapport with clients through various communication medium e.g chat, email, social media
  

• Conduct client call to gather feedback on the company s product and service
  

• Onboard new clients and provide after-care technical support
  

• Respond and resolve customer concerns and complaints
  

• Performance Metrics: No. of onboarded clients, Compliance to SLA, Response time, No. of Resolved case
  

KEY RESULT AREA #3 Project Management

• Handle end to end project interface
  

• Create and implement plans and review projects results
  

• Develop and improve project systems and strategies
  

• Performance Metrics: Project timelines, Milestones
  

THE REQUIRED COMPETENCIES

• Bachelor s Degree in Computer Science/IT/Finance or any-related course from a reputable university
  

• At least 2 years in a customer service support role
  

• At least 2 years in-depth experience in Excel sheet usage
  

• Preferably from a service-based background
  

TECHNICAL KNOW-HOW

• Customer Support Service
  

• Above Average Excel sheet skills
  

• Analytical and Problem-Solving skills
  

• Project Management
  

SOFT SKILLS

• Communication Skills; fluent in English (essential) spoken and written
  

• Business Acumen
  

• Analytical and Problem-Solving Skills
  

• Teamwork/Interpersonal Skills
  

TECHNOLOGY SKILLS

• Excel
  

• MS Office Suite
  

• Google Suite
  

• Communication Media - Slack, WhatsApp, Facebook Messenger, Skype, Zoom,
  

• Project Management Tools Trello, Asana
  

OTHER SKILLS

• Strong attention to details
  

• Results-driven and Proactive
  

• Willingness to perform various functions
  

• With a high regard for Integrity, Excellence, Continuous Learning, Teamwork, and Creative Thinking/Innovation
  

• Comfortable working in a fast-paced and digitally centric environment
  

THE REQUIRED TOOLS

• Desktop/laptop
  

• Computer specs:
  

• Processor - i5 or higher
  

• RAM - 8 GB or higher
  

• A fast and stable internet connection (at least 15 MBPS) and with a back-up internet (eg pocket wifi)
  

• Noise-canceling headphones
  

• Web camera
  

• Skype for video calls
  

• Quiet and professional workstation
  

THE OFFER

• Full-time career
  

• Opportunity to learn different facets of the e-commerce operations
  

• Career advancement opportunities
  

• Monthly salary: Php 25,000.00 net, payable twice a month
  

• Flexible work schedule (8 hours/day; 5 days/week Monday - Friday)
  

• Incentive (as per eligibility)
  

• Monthly Internet Subsidy of Php 1,000 upon hiring
  

• Onboarding Tools (headset and camera) 3 months after hiring
  

• Paid Trainings
  

• Paid Holidays
  

• Personal Days/Leave
  

• 13th-month bonus
  

HOW TO APPLY

Kindly click on the "I'm interested" button to apply.