Electrical Draughtsman

The Senior Network Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Senior Network Engineer s responsible for managing tickets of low to high complexity.

Requirements

Key Roles and Responsibilities:

1. Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
   
2. Perform necessary checks, apply monitoring tools and respond to alerts
   
3. Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
   
4. Assist in analyzing, assigning, and escalating support calls
   
5. Investigate third line support calls assigned and identify the root cause of incidents and problems
   
6. Report and escalate issues to 3rd party vendors if necessary
   
7. Provide onsite technical support to clients and provide field engineering services to clients
   
8. Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
   
9. Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
   
10. Proactively identify opportunities for work optimization including opportunities for automation of work
    
11. Provide system documentation and diagrams as well as maintenance documentation.
    
12. Implement change management procedures that accommodate system architecture changes.
    
13. Analyzes and detects risks and vulnerabilities associated with new technologies, processes, and applications.
    
14. Assists in developing and maintaining standards and procedures.
    
15. Provides network security, network penetration testing, and traffic analysis services to large commercial organizations
    
16. Preparing monthly work status reports and updating technology-specific documents
    

Knowledge, Skills, and Attributes:

1. Ability to communicate and work across different cultures and social groups
   
2. Ability to work independently with minimal supervision.
   
3. Partake and abide by CAB processes when involved in changes
   
4. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
   
5. Ability to maintain a positive outlook at work
   
6. Ability to work well in a pressurized environment
   
7. Ability to work hard and put in longer hours when it is necessary
   
8. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
   
9. Ability to adapt to changing circumstances
   
10. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
    

Advantageous Working Knowledge

1. Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACL s, Stacking)
   
2. Understanding Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP, and other web-based protocols)
   
3. Networking technologies, principles, and protocols based on OSI model, TCP/IP, UDP, IP addressing and MAC addresses, etc.
   
4. Advanced Understanding of Routing Protocols such as (EIGRP & OSPF)
   
5. Advanced Knowledge of Enterprise Wi-Fi technologies
   
6. Advanced Knowledge of Cisco Identity Services Engine (ISE) & TACACS
   
7. Advanced Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime)
   
8. Advanced Knowledge of incident management systems
   
9. Moderate years of relevant managed services experience
   
10. Moderate level knowledge in ticketing tools preferably Service Now
    

Qualifications

1. Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
   
2. CCNA and CCNP enterprise qualification required
   
3. Fortinet NSE4 (NSE5 NSE6 and NSE7 will be an advantage)
   

ITILv4

CCIE Enterprise or Wireless (advantageous)

Required Experience:

1. Demonstrated work experience
   
2. Demonstrated experience required in Engineering function within a medium to large ICT organization
   
3. Demonstrated experience of Managed Services
   
4. Demonstrated working knowledge of ITIL processes
   
5. Demonstrated experience working with vendors and/or 3rd parties
   

Benefits

Perks

We value our employees at Dimension Data and have designed our business benefits to help promote employee satisfaction and overall wellbeing in the workplace. The wellbeing of our employees is important to us and thats why we offer a range of lifestyle and wellbeing benefits which includes flexibility in the workplace, wellness activities and initiatives, an Employee Assistance Programme and other great lifestyle benefits to keep you engaged and help you thrive at Dimension Data.

Key Roles and Responsibilities: Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational Perform necessary checks, apply monitoring tools and respond to alerts Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assist in analyzing, assigning, and escalating support calls Investigate third line support calls assigned and identify the root cause of incidents and problems Report and escalate issues to 3rd party vendors if necessary Provide onsite technical support to clients and provide field engineering services to clients Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identify opportunities for work optimization including opportunities for automation of work Provide system documentation and diagrams as well as maintenance documentation. Implement change management procedures that accommodate system architecture changes. Analyzes and detects risks and vulnerabilities associated with new technologies, processes, and applications. Assists in developing and maintaining standards and procedures. Provides network security, network penetration testing, and traffic analysis services to large commercial organizations Preparing monthly work status reports and updating technology-specific documents Knowledge, Skills, and Attributes: Ability to communicate and work across different cultures and social groups Ability to work independently with minimal supervision. Partake and abide by CAB processes when involved in changes Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Advantageous Working Knowledge Enterprise-scale LAN systems (STP, VTP, Port-channel, Trunking, VLANs, VACL s, Stacking) Understanding Protocols such as (HTTP/S, DHCP, DNS, SMTP, SNMP, NTP, SSH, FTP, and other web-based protocols) Networking technologies, principles, and protocols based on OSI model, TCP/IP, UDP, IP addressing and MAC addresses, etc. Advanced Understanding of Routing Protocols such as (EIGRP & OSPF) Advanced Knowledge of Enterprise Wi-Fi technologies Advanced Knowledge of Cisco Identity Services Engine (ISE) & TACACS Advanced Knowledge of Enterprise Monitoring (Spectrum, Cisco Prime) Advanced Knowledge of incident management systems Moderate years of relevant managed services experience Moderate level knowledge in ticketing tools preferably Service Now Qualifications Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) CCNA and CCNP enterprise qualification required Fortinet NSE4 (NSE5 NSE6 and NSE7 will be an advantage) ITILv4 CCIE Enterprise or Wireless (advantageous) Required Experience: Demonstrated work experience Demonstrated experience required in Engineering function within a medium to large ICT organization Demonstrated experience of Managed Services Demonstrated working knowledge of ITIL processes Demonstrated experience working with vendors and/or 3rd parties