Education Instructor

• Coordinates a specialty area such as curriculum development, colleague training, science writing, video production, or graphic design
• Creates new Education Department content (e.g., an interactive, student-centered learning experience on invertebrates and ocean literacy)
• Engages, motivates and interacts with guests and students
• Conducts Education Programs for special events and daily operations in collaboration with other departments
• Conducts outreach programs and promotional targets with other departments and is the point of contact as department representative at events
• Conducts facility and Yas SeaWorld Research and Rescue Center tours, including VIPs and program evaluations
• Prepares and maintains education program materials
• Works closely with the Education Support Manager in order to deliver transformational zoological programming, ensures offerings are relevant and compelling to today’s audiences in content and delivery
• Operates independently with minimal supervision while providing excellent guest service and innovating new experiences
• Initiates interaction with guest to proactively provide animal and information about the facility
• Monitors guest and animal safety in coordination with the Zoological animal team
• Maintains cleanliness and organization of the workplace for designated areas
• Maintains knowledge of the facility, updates, and promotions
• Responds to guests’ queries/complaints with effective resolution under Education Leadership guidance
• Provide guidance to Education Specialists & Education Assistants in their duties.
• Completes all required trainings and maintains professional development and competencies
• Fosters a culture of human and animal safety, follows all safety policies and practices inclusive of PPE
• Assists with all trainings of new colleagues as needed
• Perform other duties as assigned
  

To be considered for the role, you will need to have:

• Bachelor’s degree in animal sciences, education, other natural sciences or equivalent experience
• 2 years of experience as an instructor or equivalent experience
• 2 years of experience in zoological setting, with basic understanding of zoological operations preferred
• 2 years of proven experience in marketing, sales, and promotion of products and programs preferred
• Excellent skills in customer/guest interaction, including resolution of problems
• Demonstrated applied knowledge of educational principles and instructional design models
• Demonstrates strong verbal communication skills and enthusiastically share a passion for the environment with guests
• Demonstrates appropriate methods and strategies to take action in unstructured situations even in the absence of clear direction
• Strong public speaker, with the ability to readily adjust to large crowds of guests
• Proficient in current computer applications, including MS Office (Word, Excel and Power Point)
• Fluency in English; excellent spoken and written skills
• Fluency in Arabic and other languages is a plus